Frequently Asked Questions

Yes. Wizzride supports group bookings and recurring corporate travel. Please
contact our support team with your travel dates, number of passengers,
routes, and specific requirements, and we’ll be happy to assist you
with the arrangements.

Yes. WizzBlack Reserved Cabs can be used for sightseeing and full-day charters
across Sikkim, North Bengal, Assam, Meghalaya and other Wizzride service
areas. Share your itinerary, dates and number of passengers with wizzride
support for suitable options and pricing. Email us at
customersupport@wizzride.com.

You can pre-book a Wizzride trip up to 6months in advance. We recommend
booking AT LEAST around 3–4days before travel for better availability. Lastminute
bookings although possible, may have limited vehicle or timing options.

No. Wizzride does not cancel any confirmed bookings simply because there are
no other passengers. Once your booking is confirmed and if your ticket has
been issued, the trip will operate as scheduled.

Yes. You can make the booking from your own Wizzride account, but make sure
you enter the actual traveller’s details correctly while making the booking.
Once booking is confirmed, you will receive a QR on the e-ticket on email as
well as a Whatsapp Message. Please share this ticket/QR code with the
traveller.

Yes. Full payment is required at the time of booking for both shared and
reserved cab services. Your booking will be confirmed once the payment is
successfully completed.

WizzShare Shared Cab

• Pay per seat.
• Shared with other passengers.
• Operates on fixed routes and scheduled departures.
• Uses designated pickup and drop-off points.

WizzBlack Reserved Cab
• Entire vehicle is reserved exclusively for you or your group.
• More flexibility with pickup time and location.
• Suitable for door-to-door travel, flexible schedules, extra luggage, pets,
sightseeing and group travel.

You can book through the Wizzride App or at www.wizzride.com.
You can choose your booking options : –
• WizzShare Shared Cab– Pay per seat and share the vehicle with other
passengers travelling on the same route. The cab moves on time irrespective of
the no. Of seats occupied.
• WizzBlack Reserved Cab – Reserve the entire vehicle exclusively for yourself
or your group.
Then Select your Source, Destination, Travel Date and the preferred options
that show on your screen, make the payment online and you will receive a eticket
as soon as your payment is completed. Please note that the entire
booking process is automated.

Contact Wizzride support as soon as possible with your updated flight details,
as same day cab timing change is available. The team will try to accommodate
the change in the cab schedule, subject to availability and applicable charges if
any.

Yes. You can change your pick up time or pick up/ drop location. However,
changes are subject to availability and may be chargeable. Contact support for
assistance as soon as possible.

You can try to reschedule through the Wizzride App, subject to availability and
the applicable rescheduling policy.

Go to:
Menu
My Bookings

Under Upcoming Bookings Tab, on the concerned Booking, tap on
Reschedule and then proceed as per instructions.
Rescheduling your ride will be subject to availability of the seats on the rest
of the rides.

There may OR may not be charges applicable on your reschedule as per the
policy. The Charges if applicable will be shown while you are rescheduling
your booking. On Payment Completion your ride will get confirmed.
Past rides cannot be rescheduled.

In the Wizzride App, follow the process shown below :

Menu Button

My Wizzride Bookings
Under Upcoming tab, Select the Booking
Tap on Cancel
Verify the Cancellation Charges & Refund shown in the summary
Enter the OTP received on your registered mobile number.

Confirm Cancellation.

The applicable cancellation charges depend on how close the cancellation is to
the scheduled travel time.
In the Wizzride Website, follow the process shown below :

Menu Button

Click on Cancel ticket
Enter the PNR and registered Mobile number.
Enter OTP to fetch the details of the Cancellation.
After checking the refund details, click on Confirm Cancellation.

At the Time of Cancellation Cancellation Charges per Seat

More than 24 hours before travel 2% of the Ticket Fare.
12 – 24 hours before time of travel Rs. 210 incl Taxes
3 – 12 hours before time of travel Rs. 315 incl Taxes
Within 3 hours of travel time Rs. 525 incl Taxes

At the Time of Cancellation Cancellation Charges per Seat

More than 24 hours before travel Rs. 105 incl Taxes

12 – 24 hours before time of travel Rs. 210 incl Taxes

Within 12 hours but Booking was made
within the last hour Rs. 210 incl Taxes

Within 12 hours and Booking was made
more than 1 hour before NO REFUND

Detour charges, where applicable, are collected directly by the driver for extra
fuel etc. and are not collected by Wizzride.

Therefore, Wizzride does not issue a GST bill for the detour amount.
However, if you need documentation for office reimbursement or your records,
you can contact customersupport@wizzride.com with your PNR and the
detour amount paid. Wizzride will verify this internally and accordingly will
provide an acknowledgment confirming the details you provide.

If the regular route is blocked or disrupted, the vehicle may take an alternative
route or detour where possible.

A nominal additional charge will apply for a detour, depending on the
additional distance or route. The applicable amount will be confirmed to you
by the Wizzride support Team.

However, please note that in some situations, waiting for the road to clear may
be quicker than taking a detour. The driver and support team will assess the
most practical option based on the situation.

ID and permit requirements vary depending on your destination and whether
an Inner Line Permit or other permit is required. For permit-related travel in
Sikkim, carry an accepted government-issued ID such as a Driving License,
Voter ID or Passport.

If you are unsure about the requirements for your destination, contact
Wizzride support before travelling.

For more info, click the link below.
https://wizzride.com/sikkim_permit_guide

Normally, the Wizzride Shared Cabs do halt at a convenient location once during the
journey. In rare cases where there are already on-going on road delays due to which
if any passenger is about to miss his/her flight, the passenger may request the
Wizzride support to not halt during the journey.

Wizzride Reserved Cabs may halt for a break during journey as per the request.
However, long halts / break journeys have to be informed to the support team
before the booking. Long waits may have extra charges applicable.

Contact Wizzride support on the chat section available on the App and website
or report on e-mail at customersupport@wizzride.com with your Booking ID /
PNR, travel date, route and details of the issue so that the team can investigate
and assist you right away

Yes. All WizzShare Shared Cab bookings can be live-tracked through the
WizzrideApp. Tracking generally becomes active on your Wizzride App ONLY
around 1 hour before your pickup.

Live tracking is currently not available for WizzBlack Reserved Cab bookings or
through the website. To track your cab on a Map, you have to download the
Wizzride App.

You can initiate a Reschedule on your Wizzride App. Inform Wizzride support as
soon as possible in case assistance is required. The team will assist you with
the later cabs, subject to availability.

A WizzBlack Reserved Cab may also be considered if you need greater
flexibility.

The shared cab generally waits for around 15 minutes beyond the scheduled
pickup/ departure time. We recommend reaching your pickup point before the
scheduled departure time.

Reserve cab has a waiting flexibility of an hour based on how early you inform
the team about your delay.

Shared cab driver and vehicle details are typically shared 1–1.5 hours before
the scheduled departure via SMS and WhatsApp.
You can also view the complete cab and driver details on the Wizzride App
under “My Wizzride Bookings” which is available inside the Menu.

Reserve cab booking cab details will be delivered by the evening ( 8PM ) prior
to the travel date. If you have made a last minute reserve booking, it might
take 30-45 minutes.

For completed bookings, go to the Wizzride App, and then :
Menu
My Wizzride Bookings
Under the Upcoming or Completed tab, you can download the available
invoice /e-ticket.
You can also contact support if you need assistance with your invoice.

Report the missing item to Wizzride support as soon as possible with your
Booking ID/PNR, travel details and a description of the item. The team will
contact the driver or relevant department and try to locate and return the
item. Return or courier arrangements may be possible depending on the
circumstances.

Note: If the lost item is not availed within 7 days, the item will be discarded
from the inventory. Also, important to note that Wizzride is NOT liable for any
items / belongings lost in the process.

WizzBlack Reserved Cabs do have a fixed baggage limit. Practical luggage
capacity depends on the vehicle selected.

If you are carrying multiple, oversized or bulky items, inform customer support
in advance so that a suitable vehicle can be arranged where possible.

For WizzShare, all vehicles have roof-mounted luggage carriers. The standard
allowance is one trolley bag up to 15 kg and one cabin bag up to 7 kg per
passenger. Additional or oversized luggage is subject to available space and
applicable charges.

For WizzBlack, if you have excessive or bulky luggage and specifically require a
vehicle with a roof-mounted luggage carrier, inform Wizzride support in
advance. Subject to availability, we can arrange a suitable vehicle with a
luggage carrier.

If you are travelling on WizzShare with more luggage than the standard
allowance, you can recommend to book an additional seat to accommodate
the extra luggage, subject to availability. Extra or oversized luggage may
otherwise be accommodated subject to available space and applicable
additional charges.

Since WizzShare vehicles are shared with other passengers, available luggage
capacity also depends on the luggage being carried by other passengers.

If you have significant or bulky luggage, a WizzBlack Reserved Cab may be a
better option.

On Wizzride Shared Cabs to ensure that all passengers have a smooth travel
experience, each passenger can carry:

1 trolley bag up to 15 kg, and
1 cabin bag up to 7 kg

This means a maximum of two standard bags per passenger. All WizzShare
Shared Cabs have roof-mounted luggage carriers. The standard luggage
allowance includes the available luggage space in the vehicle, including the
roof carrier.

In a Wizzride shared cab:
i. Children below 2 years do not require a ticket.
ii. Children for 2 years and above require a full paid ticket.
iii. Age proof may be requested where applicable. Please keep a Birth
Certificate handy.

Definitely,. In case of Senior Citizens please inform the customer support in case help
is required to locate the Cab, etc. In case of any seat change, we will be able to
provide only subject to availability.

We provide a fleet of Luxury Toyota Innova Crysta for our Sharing Services to
ensure max. Comfort & ride experience for our passengers. These sharing cabs
are equipped with front-faced, comfortable sofa-style seats designed to
provide a spacious and comfortable travel experience throughout your journey.

In exceptional cases if there is a different vehicle allocated, it will be shown
accordingly on the App/ website while booking and on your e-ticket as well.

Yes. On Wizzride Shared Cab, you can book your preferred seat while making a
booking. During the booking process, the available seats in your chosen car will be
shown and you can choose from the ones shown available.

For WizzBlack, the entire vehicle is reserved for your group, so seating within the
group is flexible. However, please note that the No. Of passengers have to be as per
the capacity of the vehicle chosen.

Pets are not permitted in WizzShare Shared Cabs. Pets are permitted in WizzBlack
Reserved Cabs, subject to applicable requirements. Please inform support
in advance and carry the necessary vaccination or medical documentation.

WizzShare uses designated pickup and drop-off points and is not always doorto-
door. Selected locations may offer Extended Pickup/Drop for an additional
charge.

WizzBlack Reserved Cabs can provide door to door service, subject to road
accessibility.

Extended Pickup / Drop are subject to availability on selected routes and
locations. Availability and applicable charges will be shown during booking
where offered on your Wizzride Application or on www.wizzride.com . If the
option is not available, contact Wizzride customer support.

Depending on the booking option, Wizzride accepts UPI, debit/credit cards,
Net Banking and Wizzride App Wallet. Wizzride does NOT accept Cash
bookings. Wizzride confirms bookings only after 100% payment.

You can find all Wizzride Wallet related information using the following
process. On the Wizzride App :

Go to Menu
My Wallets
Cash Wallet
Tap on View Details

This shows a detailed transaction statement similar to a bank statement,
including wallet credits and debits. If the recharge is not reflected in the wallet
statement and has not been applied to a booking, contact support with your
payment confirmation.

There are a couple of things your can do. Every successful booking will have an
e-ticket sent over email on the registered E-mail ID given during booking. In
case you have not received the e-ticket over email, you can also check for
Whatsapp & SMS confirmation of the PNR and other ticket details.

You could also check on the Wizzride App :

Go to Menu, then My Wizzride Bookings, under the Upcoming Tab, if the
booking you made is still not visible, contact support with your transaction
reference and registered mobile number. Wizzride team will verify the
payment and assist with the booking/e-ticket.

Refunds are normally initiated on the same day as cancellation and generally
reflect in the original payment method within 5–7 working days, depending on
the bank or payment provider.

Wizzride does not normally cancel a confirmed booking. In exceptional
circumstances beyond our control, such as sudden landslides, road closures,
extreme weather or situations where the vehicle cannot safely reach the
pickup point, Wizzride may cancel a booking. Depending on the circumstances,
you may receive a refund or an equivalent-value coupon, as applicable.

Not necessarily. Banks may not send an SMS for every refund, and notifications
can sometimes be delayed or not delivered.

Please check your bank statement/account transaction history, rather than
relying only on SMS notifications.

You can also check the Refund Details section in the Wizzride App.

If the App shows the refund as completed but you cannot find the credit in
your account statement, contact your bank first using the refund details. If
required, contact Wizzride support afterwards.

You can track refunds for Wizzride bookings, including bookings made through
the website, using the Wizzride App.
Download the Wizzride App.
Log in or sign up using the same primary mobile number used for the
booking.
Go to Menu
My Wizzride Bookings
Under the Cancelled Tab, find your concerned booking and tap on the
Refund Details button.
The Refund Details section shows the refund status and relevant
timestamps, such as when it was initiated, processed, etc

Refunds at Wizzride are normally initiated automatically on the same day as
cancellation. They generally reflect in the original payment method within 5–7
working days, depending on the bank or payment provider.
You can also track the refund status through the Wizzride App.
Note: The refund will be credited on the original payment account rather than
the gateway, i.e., Gpay, Paytm, etc.

WizzShare operates on fixed departure times. We recommend keeping at least
a 2-hour buffer time while travelling, particularly when you have a flight to
catch, as traffic, landslides, road closures and other unforeseen delays can
affect journey time.
If no suitable Shared Cab timing is available, consider booking a WizzBlack
Reserved Cab, which offers greater flexibility with pickup time.

Yes. You can request a change through support before your travel date.
Changes are subject to route & vehicle availability and may involve additional
charges.

WizzShare operates through designated pickup and drop-off points. Select the
nearest available point. If you require a specific location pick up or drop, check
whether Extended Pickup/Drop is available while booking or contact support
team.

The available pickup and drop-off points for your selected route will be
displayed during booking. If you are unsure which point to select, contact
Wizzride support for assistance.

WizzShare currently operates on these fixed routes:
• Bagdogra Airport – Siliguri – Gangtok, to and fro via Rangpo, Majhitar and
Singtam
• Bagdogra Airport – Siliguri – Darjeeling, to and fro via Kurseong
• Bagdogra Airport – Siliguri – Kalimpong, to and fro
• Bagdogra Airport – Siliguri – Namchi, to and fro via Jorethang
• Guwahati Airport – Guwahati – Shillong, to and fro
• Guwahati Airport – Guwahati – Tezpur, to and fro

WizzBlack Reserved Cabs operate across Sikkim, North Bengal, Assam and
Meghalaya, including locations such as Pakyong, Melli, Pelling, Ravangla,
Geyzing, Yuksom, Jaigaon, Binnaguri and other destinations within the
Wizzride network.

First of all, check your internet connectivity, then make sure you are using the
correct mobile number and the latest version of the Wizzride App. Try
reopening the App and checking My Wizzride Bookings again.
If the issue continues, contact support with your Booking ID and payment
details, if available.

Yes. Download the Wizzride App and login or signup using the same primary
mobile number used for your website booking. Then go to:
Menu
My Wizzride Bookings

Your mobile number cannot currently be changed directly on an existing
Wizzride account. To use a different mobile number, you will need to create a
new account using the new number.